Privacy Policy

At Skillbid, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform at https://skillbid.io ("Platform").

1. Who We Are

Skillbid is a platform that connects users with mentors through questions, written responses, video messages, and live video calls. We are the data controller for your personal information under the General Data Protection Regulation (GDPR).

2. What Data We Collect

We collect and process the following types of personal data:

• Account Data: Name, email, password (encrypted), profile photo, bio.
• User Activity: Questions, responses, ratings, video session history (not recordings).
• Payment Information: We use Stripe to process payments. We do not store full credit card information.
• Technical Data: IP address, browser type, device type, and other metadata via Vercel and Supabase.
• Video Call Metadata: Daily.co facilitates video sessions. We do not record audio or video content.

3. How We Use Your Data

We use your data to:

• Operate and improve our services
• Facilitate secure payments via Stripe
• Enable video calls through Daily.co
• Provide support and respond to inquiries
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Third-Party Services

We use the following GDPR-compliant third-party services:

• Vercel (Hosting & CDN)
• Supabase (Database, Authentication, Backend)
• Daily.co (Video Calls)
• Stripe (Payments)

These services may process your data strictly on our behalf and under strict confidentiality agreements.

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contractual necessity (to provide our core services)
• Legitimate interests (e.g., fraud prevention, service improvement)
• Consent (e.g., newsletters, cookies)
• Legal obligations (e.g., financial reporting)

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes above, unless a longer retention is legally required. You may request deletion of your account and data at any time.

7. Your Rights (under GDPR)

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion (right to be forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise any of these rights, contact us at: privacy@skillbid.io

8. Data Security

We apply industry-standard security measures such as encryption, role-based access controls, and secure hosting infrastructure. Our providers meet modern compliance and security standards.

9. International Transfers

Data may be processed outside the EU by our providers (e.g., Stripe, Daily.co). We ensure legal safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are in place.

10. Cookies & Tracking

We use cookies to support platform functionality and analyze performance. You will be asked to consent to non-essential cookies via our cookie banner. For details, see our [Cookie Policy].

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page and indicated with a new "Last updated" date.

12. Contact

If you have questions or want to exercise your rights, contact: